When you raise a ticket, our team routes it to an expert who reviews the issue and starts looking into it. You get steady, reliable support that helps keep the workshop moving without unnecessary delays
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Over 10,000 tools shipped across Europe
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Trusted by 14,000+
workshops worldwide
Expert Support for Your Dealer Diagnostic Tools
Keep your OEM tools performing at their best with expert support
Select subscription
Number of Computers:
3
3 Computers
Monthly£99 ex VAT
Yearly£1,188 ex VAT
Total:
£159/ Month (ex. VAT)
Expert OEM Guidance
Speak directly with technicians who work with dealer-level tools every day. You get clear, practical advice that helps you fix problems faster and get the best performance out of your equipment.
Troubleshooting
From login issues to failed programming, we diagnose and resolve problems quickly. We connect remotely, check the system and guide you step by step so you are never left guessing.
Software Updates
Your OEM software stays fully up to date with every new manufacturer release.
No more lost hours, failed installs or weekend update sessions.Your tools stay current and ready for work.
Fast Response Times
Repair any vehicle with dealer-level car diagnostic tools support
Owning dealer-level tools is a great start. Keeping them stable, updated and working exactly as the manufacturer intended is what sets a workshop apart. That is what DTS is built for.
We take care of the technical side so you can work efficiently, deliver a better service and secure more of the specialist jobs that grow your business.
Why Workshops Rely on Dealer Tool Support
Dealer Tool Support gives your a team of experts to keep your OEM equipment updated, stable and ready for work.
Experienced Troubleshooting
From registration issues and password problems to tricky programming glitches, our team is ready to help. Remote assistance is available Monday to Friday from 9am to 5pm, and we will guide you through each step so you are never stuck for long.
Friendly Support Technicians
Our technicians work with OEM tools every day, so you are always speaking to someone who genuinely understands the systems. They are easy to talk to, quick to help and never hide behind scripts. Whether you need a bit of guidance or a deeper look into a fault, you will always get a real expert who knows the tools inside out.
Unlimited Software Loading
Never worry about missing an important update. We automatically load the latest software and manufacturer releases so you avoid the wasted hours, failed installs and weekend work that come with doing it yourself.
OEM Software and Hardware Support
We provide full support and updates for genuine OEM diagnostic tools that follow the correct manufacturer specifications, keeping both hardware and software working properly.
Why workshops nationwide choose Maverick for OEM tool support
Frequently Asked Questions
- Do you support all OEM diagnostic platforms?
Yes. If it’s a genuine OEM platform used in UK workshops, we support it.
Ford IDS/FDRS, BMW ISTA, JLR SDD/Pathfinder, Mercedes Xentry, VW ODIS, PSA Diagbox, and plenty more.
Our team use these systems every day, so we know the quirks, the updates, and the common pitfalls.
If you’re working with a manufacturer-approved tool, we can get you set up, keep you online, and help you get the most from it.
- Can you support my OEM tool even if I didn’t buy it from Maverick?
Yes. DTS isn’t limited to tools purchased from us.
If you’ve already bought an OEM tool elsewhere, we can still onboard it.We’ll check the installation, update anything that’s out of date, correct any setup issues, and get the system running properly before your support starts. If the tool is genuine and legally accessible in the UK, we can bring it under DTS.
- What happens during onboarding?
We take your tool from “as it arrived” to fully ready for daily workshop use.
That includes updating the device, installing any missing patches, checking your OEM accounts, pairing the VCI, and configuring the laptop exactly how the platform needs it.
By the time onboarding is complete, you are starting with a clean, stable, fully working system rather than a half-set-up tool that causes problems on day one.
- What issues can you help with?
Anything that stops your OEM tool from doing its job.
That includes login problems, password resets, software navigation, update installation, registration issues, programming guidance, tool malfunctions, connection faults and time credit or subscription purchasing issues.
If it affects the tool, the software or the workflow, we will help you fix it.
- Are software updates included?
Yes. All essential updates are included.
That covers application updates, firmware, databases and any required configuration changes.We load the latest manufacturer releases for you remotely so your tool stays current, stable and ready for the vehicles coming through your workshop.
- How often do you update my tool?
As often as the manufacturer releases updates.
Some OEMs update weekly, others monthly, and some release ad hoc patches. Whatever the schedule, we apply updates as they come out so your system is always running the latest approved version.
- What does “system” mean in the pricing?
A system is one laptop or tablet with one OEM diagnostic software installed on it.
DTS1 covers one system.
DTS2 covers two systems.
DTS3+ covers three to five systems.It keeps the pricing simple so you only pay for the setups you actually use.
- Is your Dealer Tool Support a replacement for OEM training?
No. DTS keeps your OEM tool updated, supported and working the way it should, but it does not replace formal dealer-level training.
If you need brand-specific training, we can point you in the right direction or arrange it separately.
DTS makes the tool reliable. Training builds the skill behind it. Both matter if you want to work at dealer level in your own workshop.
- Do you offer on-site support?
DTS is delivered remotely. Almost all updates, fixes and troubleshooting can be completed without visiting the workshop.
If we ever identify an issue that genuinely requires hands-on support, we will advise you on the best next steps.
- Does Dealer Tool Support help prevent tool downtime?
Yes. Keeping your software fully updated and correctly configured is one of the biggest factors in preventing downtime.
DTS keeps your tool stable, current and aligned with dealer standards so you spend less time fighting faults and more time completing jobs.
- What are the payment options?
You can pay monthly.
DTS1 is £99 for one system.
DTS2 is £159 for two systems.
DTS3+ is £239 for three to five systems.If you run more than five systems, we can create a custom package for your workshop.
- Can I upgrade or downgrade my DTS plan?
Yes. You can add or remove systems whenever your workshop needs change.
Your plan can grow with you or scale back if required.
- What if I replace my laptop or diagnostic tool?
We will move your OEM software to the new device and configure everything for you as part of your support.
You get a fresh, fully set up system without any extra hassle.
- Do you provide remote assistance?
Yes. Our support team can securely connect to your laptop and help in real time.
We actively monitor your system, so we are not guessing when you call. We already know the state of the tool, the software version and any faults that need attention.
It means faster fixes and a tool that stays ready for work.
- How do I contact support?
You can contact us by telephone on 01978 856 190, by email, or through our online support ticketing system.
All routes reach the same technical team so you get a fast, informed response.
Still have questions about our OEM tools support?
No problem! Call us now or fill out our short contact form
and request a call back from one of our advisors at a
time that suits you.