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Support for Your Dealer Diagnostic Tools

We provide industry-leading dealer tool support, which allows you to make the most of your dealer diagnostics tools with proactive software updates and one-to-one assistance.

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Guidance & Support

Remote assistance & helpline

Troubleshooting

We are here to help

Software Loading

Proactive software updates

Picture depicts Dave, our technical support director, sitting infront of three computer screens

Staying Ahead of the Curve is Tough

Let us guide you through using your dealer tools to make the most of the latest available functionality & programming.

  • Maximise your efficiency & profitability
  • Maintain a consistent & professional level of service
  • Avoid unproductive downtime in your workshop

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Quick, Friendly & Experienced

When our team of support technicians are not working on your updates, they are ready & waiting to resolve your dealer tool problems without the cost of extra staff.

  • Aim to respond & resolve your issues within 24hours
  • Available to you from 9am-5pm, Monday to Friday
  • Experienced & up-to-date in all vehicle brands

Benefits of Dealer Tool Support

Why you need Dealer Tool Support from our Maverick Help Desk

Experienced Troubleshooting

From assistance with registration, and one-to-one assistance to problems with passwords and complicated programming issues, we are here to assist you.

Picture depicts Sam, our technical support team leader, at his desk.

Friendly Support Technicians

Ready and waiting to keep your tools updated and working smoothly; to needing a helping hand with a wide range of expertise.

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Unlimited Software Loading

We’ll automatically keep your equipment up-to-date with the most recent software updates on the latest releases from vehicle manufacturers.

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OEM Software & Hardware Support

Registered OEM Tools Hardware and Software can be supported and updated by our Technical Team as long as they meet OEM specifications.

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"They've been very helpful with the set-up of the OEM tools, licensing and the training that they provided was second to none."
Arwyns Garage
Dara Beck
Vehicle Technician, Arwyns Garage

Trusted by Workshops Nationwide

See how we’ve helped garages like yours maintain their dealer tools.

At a Price You Can’t Beat

Access to our team for less than the cost of a part-time technician.

Pay by Hour

£120 ex.VAT per hour

  • Flexibility without commitments
  • Charged by the job
  • Held to the same high standard

Yearly Subscription

£1140 ex.VAT

  • The same high-quality support & priority access

Calculate Return On Investment

Use our helpful ROI calculator to see if Dealer Tool Support (DTS) is right for you.

Monthly Expense

Supported KitsDTS CostDifference
1
2
3
3 to 5 x 15 Hours

Call Now or Request a Callback

Get in touch or request a call back with one of our advisors, at a time to suit you.

FAQs

Yes, Maverick Diagnostics Support can assist you in obtaining and helping with Digital Service Records, genuine technical information, repair manuals, wiring diagrams, TSB bulletins, etc.

Whilst some manufacturers software will operate together on the same laptop or computer, Maverick Diagnostics support have taken the decision to only support the system as it was intended to be used by the Manufacturer.

Example: VAG ODIS is designed to be used by Volkswagen, Audi, Seat, Skoda, Bentley, Lamborghini, Bugatti and MAN LCV, therefore all these Brands would operate on a single laptop or computer.

Yes, we will support genuine dealer tools that have been purchased from other companies. Verification checks on the laptop and the Vehicle Communications Interface (VCI) will need to be conducted prior to offering support.

We require Windows 10 Professional, and that your computer meets the requirements of the manufacturer’s software.