Assisted diagnostics and repair support for all makes and models, giving your workshop instant access to a team of master technicians when you need them.
Speak directly with experienced Master Technicians who help you work through difficult faults. You get clear diagnostic guidance, live data interpretation and expert-led repair paths that keep your workshop moving.
Access a database built from genuine workshop cases, complete with fault codes, symptoms, wiring checks and confirmed repairs. VTS gives you practical solutions to problems you’re facing, so you reach the root cause faster.
Follow structured test steps, wiring checks and repair instructions that match the fault in front of you. Whether it is drivability issues, electrical faults or communication problems, you get a clear path to follow.
Open a case when you need help and track it through to completion. Each ticket covers one full vehicle job, including follow-up steps and deeper investigation when needed, giving you reliable support for every diagnostic challenge.
When you call the VTS Helpline, you speak directly with Master Technicians who deal with real workshop faults every day. They help you break down live data, confirm repair steps, work through wiring checks and guide you through complex diagnostics in real time. It is like having an extra specialist on hand whenever a job becomes difficult.
The VTS Database gives your workshop access to thousands of confirmed diagnostic cases taken from real vehicles. Each one includes fault codes, symptoms, wiring checks, test steps and the repair that solved the issue. It removes the guesswork by giving you clear, practical information that’s already been proven in other workshops. When you are up against a difficult fault, the database gives you a clear path forward instead of starting from scratch.
We provide practical help, proven repairs and step-by-step diagnostic paths created by experienced Master Technicians.
With a 98 percent success rate, our Master Technicians handle around 200,000 diagnostic queries every year for workshops across Europe. Whatever fault you are dealing with, the chances are we have already seen it, and solved it.
We work through the repair with you, using wiring diagrams, technical bulletins, reports and assembly or disassembly manuals to guide you to the correct fix. You get clear, practical steps to complete the work.
Our Master Technicians stay trained on the latest vehicle systems, diagnostic methods and tooling. You get support grounded in real, up-to-date knowledge of modern automotive technology.
You gain access to a troubleshooting database with 1.6 million confirmed fixes, updated regularly with the latest repair information. It gives you proven solutions you can trust on any make or model.
Give your workshop direct access to Master Technicians and a database of real-world repair solutions. VTS equips you with the knowledge and support you need to diagnose faster, reduce comebacks and handle difficult faults with confidence.
Live Master Technician Helpline for real-time diagnostic guidance
Access to 1.6 million confirmed fixes across 120+ brands
Fast, expert-led repair paths built from real workshop cases
10 diagnostic tickets per month, covering complete vehicle cases
Wiring diagrams, bulletins and test plans, where available
Support for all major diagnostic tools, OEM and aftermarket
VTS is Maverick’s technical helpline and online knowledge base. It gives your workshop direct access to real diagnostic help, guided fault-finding and proven repairs across most major vehicle brands. It is built to support the jobs that slow technicians down, from wiring faults to module problems to software-related issues.
It gives you proven fixes for real faults, which means you spend less time chasing dead ends and more time getting to the root cause.
By using the database alongside your diagnostic tools, many workshops cut their diagnostic time dramatically because they can follow confirmed repair paths instead of starting from scratch on every job.
The VTS Database is a professional troubleshooting platform built for real workshop pressures. It contains thousands of confirmed diagnostic cases, technical bulletins, wiring checks, test plans and step-by-step repair paths across more than 120 vehicle brands. Everything in the database comes from real faults and real fixes, so you can diagnose accurately, avoid repeat work and get to the root cause faster.
The VTS Database includes full diagnostic case information: fault codes, symptoms, likely causes, wiring checks, test steps and the confirmed repair that solved the issue. Many entries also include photos, measurements and technician notes taken from real workshop jobs. It is all practical, proven information designed to guide you straight to the root cause.
The database is updated on a continual basis. New diagnostic cases, technical bulletins and proven repair solutions are added regularly by specialist technicians, so you always have access to the latest real-world fixes.
Log in through the VTS web portal using your workshop’s login details. Full access to the database is included with every VTS subscription.
The VTS Helpline connects you directly with experienced Master Technicians. They help you work through difficult faults, interpret live data, confirm repair steps and guide you through complex diagnostic procedures in real time. It gives you a second pair of expert eyes when you need it most.
They can assist with diagnostic trouble codes, communication faults, electrical issues, wiring problems, drivability concerns, live data interpretation, pre-programming checks and “no-fault-found” cases. If it slows you down in the workshop, they can help you work through it.
Yes. The VTS team can help with EV and hybrid fault tracing, component testing, high-voltage system checks and the diagnostic workflows that come with modern electrified vehicles.
Yes, where available. VTS can provide wiring diagrams, component locations, guided test steps and repair instructions to support your diagnostic process. It gives you the information you need to follow a clear, accurate repair path.
Yes. VTS works alongside OEM tools and all major aftermarket diagnostic platforms. The support is based on the fault you are dealing with, not the tool you use, so you get expert guidance that fits your workshop setup.
Each package gives you a monthly allowance of support tickets. One ticket equals one vehicle case.
The Basic 10, Essential 20 and Pro 30 packages simply reflect how many cases you can open each month, with higher tiers offering better value for workshops handling regular diagnostic work.
A ticket is one complete vehicle case. Everything related to that fault is included, so any follow-up guidance or extra steps needed to finish the repair is covered under the same ticket until the case is closed.
No. Tickets do not roll over to the next month. VTS is designed for active monthly support, and we can help you choose the package that matches your workshop’s workload so you get the best value.
We can guide you through the prerequisites, workflows and checks needed before and during programming, and help you troubleshoot if something doesn’t go as expected. The actual programming must be carried out in your workshop using the correct tool and setup.
Yes. Every subscription includes full access to the VTS online portal, which gives you the VTS Database, technical documentation, repair information and real-world diagnostic cases across more than 120 brands.
Most support requests are picked up quickly during working hours. Straightforward cases are often resolved on the first call, and more complex faults can be escalated and tracked by the team until the repair is completed.
Have the vehicle reg or VIN, the current fault codes, the diagnostic tool you are using, any tests you have already carried out and a short description of the problem. This helps the Master Technicians get straight to the root of the issue.
VTS is offered as a 12-month subscription, with the choice of monthly or annual payments so you can pick what works best for your workshop.
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